Please read the following important terms and conditions before you buy anything on our site.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
- up to 30 days: if your goods are faulty, then you can get a refund;
- up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;
- up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
These terms set out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
Within these terms:
- We, us or our means Pepperfruit Limited; and
- You or your means the person using our site to buy goods from us.
If you don't understand any of these terms and want to talk to us about them, please contact us by:
- email : email@example.com (Monday to Saturday: 9am to 5pm GMT).
If you would like to receive these terms in another format (for example: audio, large print, braille) please contact us using the contact details below.
Who are we?
Our company name is : Pepperfruit Limited
We are registered in England and Wales under company number: 09806876
Our registered office is at: 27 Old Gloucester Street, London, WC1N 3AX
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 You may only buy goods from our site for non-business reasons.
1.3 This contract is only available in English. No other languages will apply to this contract.
2. Ordering goods from us
2.1 When you place an order on this site please check it carefully before submitting it.
2.2 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
3. Right to cancel this contract
3.1 You have the right to cancel this contract within 14 days without giving any reason.
3.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by email to [insert address].
3.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
4. Effects of cancellation
4.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
4.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
4.3 We will make the reimbursement without undue delay, and not later than:
4.3.1 14 days after the day we received back from you any goods supplied; or
4.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
4.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
4.4 We will make the reimbursement using the same means of payment as you used for the initial transaction.
4.5 If you have received goods:
4.5.1 You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired
4.5.2 You will have to bear the direct cost of returning the goods.
4.5.3 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
5.1.2 we do not deliver to your area; or
5.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6.1 We use the postal services or courier to deliver our goods. If you want to see your delivery options, visit our webpage, Shipping & Delivery, before you place your order.
6.2 The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 2.2).
6.3 If something happens which:
6.3.1 is outside of our control; and
6.3.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.5.1 let you know;
6.5.2.cancel your order; and
6.5.3 give you a refund.
6..6 If nobody is available to take delivery, please contact us using the contact details at the top of this page.
6.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
6.8 We may deliver your goods in instalments.
7.1 We accept payment by credit cards and debit cards. We also accept payment by Paypal.
7.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
7.3 Your credit card or debit card will be charged on placing the order.
7.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
7.4.1 Verified by Visa;
7.4.3 American Express SafeKey.
7.5 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clause 3.
7.6 The price payable for the goods that you order are set out in our website and are:
7.6.1 in pounds sterling (£)(GBP);
7.6.2 include VAT at the applicable rate; and
7.6.3 do not include the cost of delivery.
8. Nature of the goods
8.1 We are under a legal obligation to ensure that all our goods:
8.1.1 are of satisfactory quality;
8.1.2 are fit for purpose; and
8.1.3 match the description, sample or model.
8.2 The packaging of the goods may be different from that shown on the site.
8.3 While we try to make sure that:
8.3.1 all weights, sizes and measurements set out on the site are as accurate as possible , there may be a small tolerance of up to 3% in such weights, sizes and measurements of our clothes; and
8.3.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
8.4 Any goods sold:
8.4.1 at discount prices;
8.4.2 as remnants; or
8.4.3 as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
8.5 If we can't supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
8.5.1 we will let you know if we intend to do this but this may not always be possible; and
8.5.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
9. Faulty goods
Your legal rights regarding faulty goods are set out at the top of this document. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please contact us using the contact details at the top of this page.
Please contact us using the contact details at the top of this page, if you want:
us to replace the goods;
a price reduction; or
to reject the goods and get a refund.
10. Limit on our responsibility to you
10.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
10.1.1 losses that:
were not foreseeable to you and us when the contract was formed; or
that were not caused by any breach on our part;
10.1.2 business losses; and
10.1.3 losses to non-consumers.
11.1 We will try to resolve any disputes with you quickly and efficiently.
11.2 If you are unhappy with:
11.2.1 the goods;
11.2.2 our service to you; or
11.2.3 any other matter;
please contact us as soon as possible.
11.2 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
11.3 Relevant United Kingdom law will apply to this contract.
12.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
14. Entire agreement
27 Old Gloucester Street